CAREERS AT SILVERBIRD BPO
Join Us
Explore interesting opportunities within a supportive and inclusive environment focused on growth and driving long-term success. Work with us and discover the power of quality interactions.
SilverBird BPO: Encouraging Collective Success
At SilverBird BPO, we are staunch believers in teamwork and collaboration. We encourage fostering an environment of vibrant conversations, innovations, and healthy exchange of ideas that help refine our customer experiences.
Inclusive
In a contact centre environment relying on phone conversations, we understand the importance of making every member of our team feel valued and important. Our supportive and inclusive work culture reflects our commitment to teamwork.
Empowered
We encourage the exchange of ideas, suggestions, positive or constructive feedback, and innovation from our employees. We value their input and involvement. At SilverBird BPO, every team member feels empowered, contributing to our collective success.
Driving Growth
Positive work culture goes a long way in impacting employee morale, productivity, and customer satisfaction. As
South Africa’s premier team of contact centre experts, our focus is on creating a workplace culture of growth, ensuring that individual progress contributes meaningfully to our shared goals.
With almost two decades of experience in the contact centre industry, we value the paramount importance of our personnel. Our dedicated team stands as our most invaluable asset. Joining our team offers you with the opportunity to witness firsthand a culture that
fosters flexibility and continual enhancement.
Our Core Values
At Forrest Contact, we firmly believe that every conversation is an opportunity to excel. Building lasting relationships with interactions, we focus on the highest standards of quality and professionalism.
Commitment
With a customer-centric approach, we are focused on ensuring our clients’ success and building lasting relationships with them.
Diversity
Our success lies in the diverse talents within our team and our ability to make the most of our collective business expertise.
Integrity
We uphold the values of honesty and integrity and consistently communicate truthfully. Each of our interactions reflects our commitment to delivering on every promise we make.
Teamwork
We dedicate ourselves to our team and our clients with diligence. We are positive, encouraging, and supportive, fostering a vibrant and uplifting environment.
Ownership
We embrace accountability, taking ownership of every aspect of our work.
The contact centre industry is all about people and conversations. Our team is our cornerstone, their dedication and
professionalism ensure exceptional results for our clients.
If you have what it takes to be a motivated, energetic, customer-oriented, and forward-thinking contact centre professional,
you can be a part of this vibrant team too.
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We prioritise delivering value to our clients, while focusing on learning and development, and continued improvement.
We are currently recruiting for the following positions:
Position: Casual Inbound Call Centre Agent (Work From Home)
We are seeking motivated and customer-focused inbound call centre agents to join our remote customer service team. This is a casual / part-time opportunity with the potential to become permanent based on performance.
Location: Work from home (South Africa)
Hours: 20 to 37.5 hours per week, Monday to Friday between 09:00 and 17:00 (SAST). Flexibility is required, as shifts may vary from week to week.
About the Role:
- Handle inbound calls in a professional and friendly manner
- Accurately capture and process customer information on our internal system
- Follow company procedures and compliance requirements at all times
- Work independently and as part of a small, dedicated remote team
- Maintain confidentiality and demonstrate strong attention to detail
Requirements:
- Excellent verbal communication skills and a clear, confident speaking voice
- Strong listening and problem-solving skills
- High attention to detail (essential)
- Proficiency in MS Outlook, Excel, and Word
- Minimum typing speed of 35 words per minute
- Reliable computer and high-speed fibre or LTE internet connection
- Headset and webcam (dual monitors advantageous but not mandatory)
- Previous inbound call centre or financial services experience preferred
- Ability to work flexible hours between Monday and Friday
Advantages:
- Prior experience in customer service or administration
- Knowledge of financial or insurance products
If you’re reliable, detail-oriented, and enjoy helping people, we’d love to hear from you!
If you can work from home, meet the above requirements, and have no major planned absences in the next two months, please apply below.
Position: Code 10 Driver (Staff Driver)
We are looking for a reliable and experienced Code 10 Driver to join our team. The successful candidate will be responsible for the safe and timely transport of staff, goods, and company materials between various locations.
Location:
Based in South Africa — must be willing to travel locally as required.
Key Responsibilities:
- Safely transport staff to and from designated destinations
- Deliver and collect company materials or equipment when required
- Ensure vehicles are kept clean, roadworthy, and serviced on schedule
- Follow all road safety rules, traffic laws, and company transport policies
- Assist with basic vehicle checks and report any faults immediately
- Maintain accurate trip logs and fuel records
Requirements:
- Valid Code 10 driver’s licence with PDP (Professional Driving Permit)
- Minimum of 2–3 years’ driving experience
- Clean driving record
- Good communication and interpersonal skills
- Professional, punctual, and safety-conscious
- Ability to work flexible hours, including early mornings or late afternoons
- Matric (Grade 12) will be an advantage
We Offer:
- Competitive hourly rate / monthly salary (depending on experience)
- Stable, long-term employment opportunity
- Friendly and professional working environment
If you meet the above requirements and are ready to be part of a reliable team, we would love to hear from you.
Position: Human Resources (HR) Officer
We are seeking a proactive and organised HR Officer to join our growing team. The successful candidate will play a key role in supporting HR operations, ensuring compliance with South African labour legislation, and promoting a positive and productive workplace culture.
Location:
South Africa — hybrid or on-site (depending on company policy).
Key Responsibilities:
- Assist in the recruitment, onboarding, and induction of new employees
- Maintain accurate employee records and HR documentation
- Coordinate payroll inputs and liaise with the finance department
- Support performance management and disciplinary processes
- Ensure compliance with all relevant labour laws and company policies
- Handle staff queries professionally and confidentially
- Assist with HR reporting, leave tracking, and staff welfare initiatives
Requirements:
- National Diploma or Degree in Human Resources Management or related field
- Minimum 2–3 years’ experience in an HR role
- Strong knowledge of South African labour legislation (BCEA, LRA, EE Act)
- Excellent communication and interpersonal skills
- High attention to detail and organisational ability
- Computer literacy — proficient in MS Word, Excel, and HR systems
- Ability to handle confidential information with integrity
We Offer:
- Competitive salary package
- Professional growth and development opportunities
- Supportive and inclusive work environment
If you are a motivated HR professional with a passion for people and compliance, we’d love to hear from you. Join a team that values professionalism, accountability, and teamwork.