About us
Previously known as SilverBeard, SilverBird is an South African contact centre, providing lead generation/appointment setting, telesales, telemarketing and customer service solutions.
We are proud to represent some of South Africa’s best-known brands.
Our Vision
To be known as South Africa’s best conversationalists, where quality conversations deliver lasting success.
Our Mission
To help companies take control of their sales, marketing and customer service processes by providing sustainable strategies that allow them to Find, Connect, Convert and Service their prospective, current and past customers..
About us | SilverBird BPO
Success through conversation
SilverBird is a leading South African provider of outsourced sales and call centre services, representing a prestigious portfolio of well-known South African brands.
Our Call Centre Agents are meticulously trained to deliver exceptional customer experiences, drive sales, and unearth new business opportunities. With a focus on quality and professionalism, we stand out as a premier choice for businesses seeking to enhance their sales, marketing and customer service efforts.
Our team collaborates closely with Sales Teams, Marketing Teams and Customer Service Teams, augmenting their initiatives and helping them
achieve their targets. With every conversation, we uncover new sales opportunities, build brand awareness and create lasting positive customer experiences.
Operating as a seamless extension of your teams, SilverBird provides additional capacity, talent, and resources precisely when you need them. Our mature, local agents are experts in sales and customer service, ensuring every interaction builds brand awareness, brand loyalty and fosters positive customer experiences.
At SilverBird, every conversation is an opportunity to excel.
Our Values
Commitment
We are committed to achieving success for our clients, creating clients for life.
Diversity
We are successful because of the diversity of our team and our ability to draw on our combined business acumen.
Integrity
We are honest and always speak the truth. We deliver what we promise – every time.
Growth
We are committed to the ongoing education of ourselves, to lead, adapt and deliver.
Team Work
We work hard for each other and our clients. We are supportive, positive and enthusiastic and enjoy the atmosphere this creates.
Ownership
We take responsibility for our actions, owning all aspects of our work.
Our Specialties
- Product knowledge
- Strategic prospecting skills
- Building rapport over the phone
- Permission-based conversations
- Active listening
- Communication; tone, pace, language
- Qualifying questions
- Time management
- Objection handling
- Gaining commitment
- Closing techniques
- Relationship management
Join Our Team
We are a vibrant, social and fun South African customer contact centre company.
We are passionate about delivering exceptional results that we are proud of. Our team of talented, supportive and friendly professionals generate the best sales and customer service outcomes for our clients.
If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales and customer service training and support to ensure you are successful in achieving great results. We recognise and reward our agents for their contribution to the success of the company.
We are always looking for outgoing, talented people with a positive attitude to join our team of call centre agents. If you would like to join us, please get in touch by sending your resume and cover letter to recruitment@silverbird.co.za
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